FAQ

When will my item be dispatched?
For any cases that we hold in stock (excluding personalised items) shipping is within 24 working hours excluding weekends.

How long is delivery?
We offer two delivery methods which both use Royal Mail standard service. First class mail is estimated within 1-3 working days and is £1.19, second class mail is estimated within 2-5 workings says and is 99p.

How long do personalised items take?
All of our personalised items are produced in house in the UK. We advise a wait of 7-9 working days to all customers to ensure we can maintain our service level and not offer any unrealistic expectations. Often our cases are shipped out much sooner, however due to the volume of orders we receive we cannot guarantee this. If you need a case for a specific date, please get in touch and we can look into this for you.

I’m an Online Influencer, how can I work with you?
Please drop us an email on: bloggers@sassyskinz.com and a member of the team will be in touch, everyone welcome!

What is your Refund Policy?
All refund requests must be made via email to: customerservice@sassyskinz.com. We do not accept returns on any personalised items unless there is a fault with the item. Please ensure you enter the correct details and check any initials entered at checkout stage. If you have any further refund queries please email us and we will be happy to assist you.